Senior Experience Manager

About ember

ember is a luxury experiential studio shaping the future of travel, lifestyle and guest experience. We are the Middle East's first luxury experiential brand, endorsed by Forbes Travel Guide. From transformative journeys for ultra-high-net-worth individuals and families to high-impact experiences for governments and global corporations - we design journeys, worlds and moments people remember forever.

The Opportunity

This role sits at the intersection of design, diplomacy and delivery.

As Senior Experience Manager, you will design, lead and personally deliver high-stakes VVIP guest journeys in Doha. This is a role that combines advanced itinerary design, protocol fluency, operational leadership and on-ground hosting, all delivered with composure, nuance and anticipatory intelligence.

You will serve as a trusted execution lead, ensuring that complex engagements are delivered seamlessly while interpreting context, reading sensitivities and translating national priorities into carefully curated guest experiences. You will also guide and mentor Experience Managers, ensuring consistency and discipline across the team.

This position requires the ability to think several steps ahead, neutralizing risks before they surface, and upholding discretion and reputational awareness in every interaction.

Your work carries strategic significance beyond the individual guest. Every engagement you design is an opportunity to shape how Qatar is experienced and remembered by the world's most influential individuals. You will translate the nation's cultural depth, hospitality traditions and forward-looking vision into experiences that feel deeply personal, ensuring guests leave with genuine understanding, appreciation and a desire to return. This isn't simply luxury service. It is cultural diplomacy delivered through exceptional hospitality.

What You'll Do

Strategic Itinerary Design
Curate and deliver personalized, context-aware itineraries incorporating cultural, governmental, lifestyle and private-access experiences. Align guest journeys with broader engagement objectives while maintaining relevance and authenticity. Identify opportunities for elevated, thoughtful moments without compromising protocol or discretion.

On-Ground Leadership
Host and accompany VVIP guests during high-level engagements. Maintain composure during protocol-sensitive situations and unexpected shifts. Serve as a steady operational presence during high-profile periods. Exercise judgment in stakeholder interactions, understanding nuance and hierarchy.

Concierge & Access Oversight
Oversee priority access, secure transportation, confidential requests and complex logistical arrangements. Ensure seamless coordination across partners without visible fragmentation. Maintain strong working relationships with hotels, transport providers, cultural institutions, security teams and protocol offices.

Anticipation & Risk Mitigation
Anticipate operational and reputational risks through structured pre-visit planning. Implement contingency frameworks for high-profile engagements. Respond to urgent requests with calm, strategic problem-solving.

Team Mentorship & Standards
Train and guide Experience Managers in disciplined execution and cultural awareness. Reinforce service culture frameworks and operational standards. Support structured post-visit reviews and insight capture.

Confidentiality & Information Discipline
Maintain strict adherence to confidentiality and professional discretion. Ensure responsible handling of sensitive guest information in line with internal governance. Model mature communication standards in all written and verbal exchanges.

What You’ll Need

Essential:

• 7–10 years in VIP hospitality, UHNW guest services or protocol-sensitive operations within the GCC
• Demonstrated experience managing high-stakes, complex itineraries
• Strong understanding of Gulf protocol, hierarchy and cultural nuance
• Proven ability to operate calmly under scrutiny and pressure
• Experience mentoring or leading operational teams
• Evidence of disciplined information handling and confidentiality

Preffered:

• Bilingual Arabic–English proficiency