("Policy"). This policy applies only to activities Ember.ae engages in on its website and does not
apply to Ember.ae activities that are "offline" or unrelated to the website.
Ember.ae collects certain anonymous data regarding the usage of the website. This information
does not personally identify users, by itself or in combination with other information, and is
gathered to improve the performance of the website. The anonymous data collected by the
Ember.ae website can include information such as the type of browser you are using, and the
length of the visit to the website. You may also be asked to provide personally identifiable
information on the Ember.ae website, which may include your name, address, telephone number
and e-mail address. This information can be gathered when feedback or e-mails are sent to
Ember.ae, when you register for services, or make purchases via the website. In all such cases you
have the option of providing us with personally identifiable information.
- USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell,
trade or rent your personally identifiable information collected on the site to others. The
information collected by our site is used to process orders, to keep you informed about your order
status, to notify you of products or special offers that may be of interest to you, and for statistical
purposes for improving our site. We will disclose your delivery information to third parties for order
tracking purposes or process your check or money order as appropriate, fill your order, improve the
functionality of our site, perform statistical and data analyses, deliver your order and deliver
promotional emails to you from us. For example, we must release your mailing address information
to the delivery service to deliver products that you ordered.
- All credit/debit cards' details and personally identifiable information will NOT be stored, sold,
shared, rented or leased to any third parties
COOKIES. Cookies are small bits of data cached in a user's browser. Ember.ae utilizes cookies to
determine whether or not you have visited the home page in the past. However, no other user
information is gathered.
Ember.ae may use non-personal "aggregated data" to enhance the operation of our website, or
analyze interest in the areas of our website. Additionally, if you provide Ember.ae with content for
publishing or feedback, we may publish your user name or other identifying data with your
Ember.ae may also disclose personally identifiable information in order to respond to a subpoena,
court order or other such request. Ember.ae may also provide such personally identifiable
information in response to a law enforcement agencies request or as otherwise required by law.
Your personally identifiable information may be provided to a party if Ember.ae files for
bankruptcy, or there is a transfer of the assets or ownership of Ember.ae in connection with
proposed or consummated corporate reorganizations, such as mergers or acquisitions.
- SECURITY. Ember.ae takes appropriate steps to ensure data privacy and security including through various
hardware and software methodologies. However, Ember.ae cannot guarantee the security of any
information that is disclosed online.
- OTHER WEBSITES. Ember.ae is not responsible for the privacy policies of websites to which it links. If you
provide any information to such third parties different rules regarding the collection and use of your personal
information may apply. We strongly suggest you review such third party's privacy policies before providing
any data to them. We are not responsible for the policies or practices of third parties. Please be aware that
our sites may contain links to other sites on the Internet that are owned and operated by third parties. The
information practices of those Web sites linked to our site is not covered by this Policy. These other sites may
send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We
cannot control this collection of information. You should contact these entities directly if you have any
questions about their use of the information that they collect.
MINORS. Ember.ae does not knowingly collect personal information from minors under the age of 18. Minors
are not permitted to use the Ember.ae website or services, and Ember.ae requests that minors under the age
of 18 do not submit any personal information to the website. Since information regarding minors under the
age of 18 is not collected, Ember.ae does not knowingly distribute personal information regarding minors
under the age of 18.
CORRECTIONS AND UPDATES. If you wish to modify or update any information Ember.ae has received,
please contact info@Ember.ae.
would be changed or updated occasionally to meet the requirements and standards. Therefore Customers'
are encouraged to frequently visit these sections in order to be updated about the changes on the website.
Modifications will be effective on the day they are posted".
TERMS AND CONDITIONS
applicable laws and regulations governing use of the Site. Ember Lifestyle Travel LLC reserves the right to
Site, bar you from future use of the Site, and/or take appropriate legal action against you.
LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize
Travel LLC may change, suspend, or discontinue any aspect of the Site at any time. Ember Lifestyle Travel
LLC may also, without notice or liability, impose limits on certain features and services or restrict your access
to all or portions of the Site. You shall have no rights to the proprietary software and related documentation,
if any, provided to you in order to access the Site. Except as provided in the
sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or
display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole
or in part.
- SITE OPERATION: United Arab Emirates is our Country of Domicile. Ember Lifestyle Travel LLC controls this
Site from the U.A.E. Ember Lifestyle Travel LLC makes no representation that this Site is appropriate for use in
other locations. If you use this Site from other locations you are responsible for ensuring compliance with local
laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or
regulations, including, but not limited to any U.A.E export laws and regulations.
- APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of
Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard
only by a court of competent jurisdiction in U.A.E.
- MULTI-CURRENCY PRJCED TRANSACTION, the displayed price and currency selected by you, will be the
same price and currency charged to the Card and printed on the Transaction Receipt.
- PURCHASES. Ember Lifestyle Travel LLC accepts payment by Visa or MasterCard debit and credit cards in
AED for its products and services. All online purchases are also governed by the terms and conditions of
respective merchant service providers. Please review respective merchant service provider's user agreement
Ø PAYMENT CONFIRMATION – Must mention the process of how the customer will receive the payment
confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer (ex.
Within 24 hrs).
Example: Once the payment is made, the confirmation notice will be sent to the client via email within 24
hours of receipt of payment.
effective if made in writing signed by an authorized officer of Ember Lifestyle Travel LLC. All refunds will be
made onto the original mode of payment.
When you visit the Web Site or send e-mails to us, you are communicating with us electronically. You consent
to receive communications from us electronically. We will communicate with you by e-mail or by posting
notices on the Web Site. You agree that all agreements, notices, disclosures and other communications that
we provide to you electronically satisfy any legal requirement that such communications be in writing.
If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that
condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms
and conditions. Any failure by us to act in relation to a breach by you or any other user's breach on any
occasion of these terms and conditions does not constitute a waiver of our right to act in relation to future or
DISPUTE AND RESOLUTION POLICY
In case of any dispute you can reach our local office through mail with the details. Ember Lifestyle & Travel LLC
will try to provide amicable solution to both the parties subject to availability of the booking. Ember Lifestyle &
Travel LLC decision will be final in case of any dispute.
Service of booking is confirmed as soon as payment is processed and we get the confirmation from
respective service provider for bookings made. Ember Lifestyle & Travel LLC will NOT deal or provide any
services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance
with the law of UAE. We delivery your tickets electronically via email the same day as received.
CANCELLATION AND REFUND POLICY
In addition to the airline charges, Ember Lifestyle & Travel LLC will have a service fee on cancellation or
refund of documents. All Refunds will take a minimum of 14 days as per the bank policies.
There will be NO-REFUND if the document is NON-REFUNDABLE, as per the airline.
Some fares are NON-REFUNDABLE/ NON-CHANGEABLE in case of NO-SHOW.
Please read carefully the Fare Rules before booking your flights.
Refunds will be done only through the Original Mode of Payment.
Processing time for refunds may vary from airline to airline.
Refund amount will be credited only to the account of the Credit Card holder who has paid for the ticket or
other travel related services.
Ember Lifestyle & Travel LLC reserve the right to cancel any bookings done by the fraudulent use of credit
Days prior to travel Amount Payable
14 days or less 100%
15 to 21 days 90%
22 to 41 days 80%
42 to 56 days 75%
57 to 1 04 days 50%
In the event that you cancel a cruise holiday, any deposit paid by you is non-refundable. Furthermore, certain
travel arrangements forming part of a cruise holiday may incur a cancellation charge of up to 100% of that
part of the holiday. The following cancellation charges shall apply to the balance of the cruise holiday:
Action Charge ( AED )
Refund of Air Tickets 150
Reissue of Air Tickets 100
Revalidation of Air Tickets 50
Refund of Hotel Booking 150
Refund of Holiday Package (2+ products) Sum of individual refund charge components
Refund of other Non-Air Products/Services 50 per product
Web Site Bookings:
We may change any aspect of the Web Site or its content, including the availability of any suppliers,
features, information, or other content, at any time without notice. Every effort is made to ensure the
accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is
obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts
shown on the Web Site are applicable to ember.ae only and may vary from the prices offered for the same
holidays by other related businesses.
All bookings made on the Web Site are subject to the relevant supplier's/tour operator's booking conditions
in addition to these terms and conditions. We recommend that you print a copy of the applicable booking
conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and
cancellation and amendment charges are payable if a booking is cancelled or amended after it has been
A reservation is not complete until a confirmed booking reference is provided, which will be after credit card
approval has been received from your card issuer and the supplier has confirmed your reservation. Until such
time, the fare and availability is subject to change.
Please remember not to give your booking reference to anyone who is not a member of your immediate
household. You should take all necessary steps to ensure that your booking reference is kept confidential
We will Ship Tickets Electronically via Email or by courier as per your booking the same day or prior to as per
- OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Ember Lifestyle Travel LLC will
not trade with or provide any services to individuals and companies owned or controlled by, or acting for or
on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics
traffickers designated under the OFAC programs that are not country specific
- REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at
least 18 years old; (b) that all materials of any kind submitted by you to Ember Lifestyle Travel LLC through
the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party
including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary
rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the
website and shall not transact on or use the website.
- PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this
Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise
distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically
authorized by Ember Lifestyle Travel LLC to do so. You also agree not to deep link to the site for any
purpose, unless specifically authorized by Ember Lifestyle Travel LLC to do so. The content and software on
this Site is the property of Ember Lifestyle Travel LLC. The cardholder must retain a copy of transaction
records and Merchant policies and rules.
- YOUR ACCOUNT. If you use Ember Lifestyle Travel LLC Site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to your account from any devices, and
you agree to accept responsibility for all activities that occur under your account or password. The Site shall not
be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result
of, or in connection with, your failure to comply with this section.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct
sales of merchandise or services of any kind. You must obtain Ember Lifestyle Travel LLC's prior written
consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any
other form of communication. Ember Lifestyle Travel LLC will investigate and take appropriate legal action
against anyone who violates this provision, including without limitation, removing the offending
communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link
to third party sites throughout the World Wide Web. Ember Lifestyle Travel LLC has no control over these sites
or the content within them. Ember Lifestyle Travel LLC does not guarantee, represent or warrant that the
content contained in the sites is accurate, legal and/or inoffensive. Ember Lifestyle Travel LLC does not
endorse the content of any third party site, nor does it make any representation or warranty about these sites,
including that they will not contain viruses or otherwise impact your computer. By using the Site to search for
or link to another site, you agree and understand that you may not make any claim against Ember
Lifestyle Travel LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search
results or to link to another site. If you have a problem with a link from the Site, you may notify us at
info@Ember.ae Lifestyle Travel LLC Ember.ae.
COPY RIGHT POLICY. Ember Lifestyle Travel LLC may terminate the privileges of any user who uses this Site
to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use
exemption to do so. If you submit information to this Site, you warrant that the information does not infringe
the copyrights or other rights of third parties.
INTELLECTUAL PROPERTY. Although Ember Lifestyle Travel LLC is not responsible for the content, quality or
accuracy of data provided by users, compilations of such data, text, information and other materials made
available to users through Ember Lifestyle Travel LLC's system, the Online Materials are Ember Lifestyle Travel
LLC's intellectual property, and are protected by U.S. and international intellectual property laws. The On-line
Materials may not be copied or redistributed either in whole or in part without prior written consent of Ember
The On-line Materials are and will remain the exclusive property of Ember Lifestyle Travel LLC. All rights, titles
and interests in and to the On-line Materials will be and remain vested solely in Ember Lifestyle Travel LLC.
Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease,
license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto,
you any right, title or interest, except that of a license with the express rights and subject to all limitations
create a product for resale or to use the On-line Materials in any way that competes with Ember Lifestyle
You acknowledge and agree that Ember Lifestyle Travel LLC will own all rights, titles and interests in and to
any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials
made by or for you. At Ember Lifestyle Travel LLC's request, you must execute, or obtain the execution of,
any instrument that may be necessary to assign these rights, titles or interests to Ember Lifestyle Travel LLC
or perfect these rights, titles or interests in Ember Lifestyle Travel LLC's name.
DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Ember Lifestyle Travel LLC MAKES NO
WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER
VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR
CONTENT OF THESE PAGES AND/OR THE SITE. Ember Lifestyle Travel LLC ALSO DOES NOT MAKE ANY
REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE,
OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED
THROUGH THE SITE BY ANY USER. Ember Lifestyle Travel LLC SHALL NOT BE LIABLE FOR ANY DIRECT ,
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS
INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Ember Lifestyle
Travel LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF
LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF
Ember Lifestyle Travel LLC WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY
PERMITTED BY LAW.
discretion, and without prior notice, Ember Lifestyle Travel LLC may terminate your access to the Site, or
exercise any other remedy available and remove any unauthorized user information, if Ember Lifestyle
or violates the rights of Ember Lifestyle Travel LLC, or any third party, or violates the law. You agree that
monetary damages may not provide a sufficient remedy to Ember Lifestyle Travel LLC for violations of these
Travel LLC may release user information about you if required by law or subpoena.
INDEMNITY. You agree to indemnify and hold Ember Lifestyle Travel LLC, its subsidiaries, affiliates,
officers, agents and other partners and employees, harmless from any loss, liability, claim or demand,
including reasonable attorneys' fees, made by any third party due to or arising out of or relating to your use
of the Site, including also your use of the Site to provide a link to another site or to upload content or other
LICENCE GRANTED TO YOU. By providing materials to Ember Lifestyle Travel LLC, including by submitting
or uploading content or materials for use on the Site you represent and warrant that you or the owner of all
rights to such content or materials has expressly granted Ember Lifestyle Travel LLC an irrevocable worldwide right in all languages and in perpetuity to use and exploit all or any part of the content and materials
provided by you. Ember Lifestyle Travel LLC may publish and distribute any such submitted content or
materials at its sole discretion by any method now existing or later developed. You agree that you shall
waive all claims and have no recourse against Ember Lifestyle Travel LLC for any alleged or actual
infringement or misappropriation of any proprietary rights in any communication, content or material
submitted to Ember Lifestyle Travel LLC. Any communication or materials you send to Ember Lifestyle
Travel LLC will be treated as non- confidential and non-proprietary and may be disseminated or used by
Ember Lifestyle Travel LLC for any purpose, including, but not limited to, developing, creating,
manufacturing or marketing products or services.
ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors
that provide these advertisements and sponsorships are solely responsible for insuring that the materials
submitted for inclusion on the Site are accurate and comply with all applicable laws. Ember Lifestyle Travel
LLC is not responsible for the acts or omissions of any advertiser or sponsor.
remaining provisions shall nevertheless continue in full force and effect.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any
provision of this Agreement